A note from Daniel

How to apologize properly so that the other person forgives and forgets: • Don't justify your actions It is a natural reflex to try to justify your own actions. But also an idiotic one. Because a justification is in effect a denial of the apology. The following sentences are particularly counterproductive: 'Come on, it wasn't that bad!' or 'I can't help it’. The injured person will be more inclined to forgive if you come up with a reason rather than a justification: try to explain your action without being defensive. Most effective of all are an explanation and an admission of guilt combined.

Daniel The Communication Book, page 78 · March 30, 2024 Save to shelf
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