A note from Daniel

How to apologize properly so that the other person forgives and forgets: • Avoid 'but' sentences An apology in which the word 'but' crops up is almost never understood as an apology but as an excuse. Avoid at all costs. • Don't ask for forgiveness Asking for forgiveness is rarely effective. According to the research, you can spare yourself the bother. Nobody likes to grant absolution.

Daniel The Communication Book, page 79 · March 30, 2024 Save to shelf
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