A note from Daniel

How to apologize properly so that the other person forgives and forgets: • Use “I” sentences Apologizing means taking on full responsibility for something. Sentences like ‘I'm sorry that your feelings were hurt', or ‘I'm sorry that you're so angry’, should be avoided (because what you're implying is: it doesn't have anything to do with me that your feelings are hurt). Say it like it is: ‘I'm sorry that I hurt your feelings’. According to the research, a person is most likely to forgive and forget if you admit full responsibility for what you did.

Daniel The Communication Book, page 78 · March 30, 2024 Save to shelf
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