A note from Daniel

A simple guide to brand marketing: Everything you do, from the way you answer the phone to the design of your packaging, from your location to the downstream effects of your work, from the hold music to the behavior of your executives, and even the kind of packing peanuts you use--all of it is a form of marketing your brand. You can't measure it. You might not even notice it. But it still matters. Every slice of every interaction ought to reflect the whole. Every time we see any of you, we ought to be able to make a smart guess about all of you.

Daniel This Is Marketing, page 174 · August 20, 2023 Save to shelf
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