A note from Daniel

This is the approach for routine tasks: • Offer a rationale for why the task is necessary: A job that's not inherently interesting can become more meaningful, and therefore more engaging, if it's part of a larger purpose. Explain why this poster is so important and why sending it out now is critical to your organization's mission. • Acknowledge that the task is boring: This is an act of empathy, of course. And the acknowledgment will help people understand why this is the rare instance when "¡f-then" rewards are part of how your organization operates. • Allow people to complete the task their own way: Think autonomy, not control. State the outcome you need. But instead of specifying precisely the way to reach it--how each poster must be rolled and how each mailing label must be affixed-give them freedom over how they do the job.

Daniel Drive, page 64 · June 11, 2023 Save to shelf
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