A note from Daniel

A chain coffee company may face a choice between developing a new product to release or improving its existing products. If it funnels time, money, and other resources into the new product—say, a fizzy iced coffee—the venture may be a great success. Or, the new product may distract from the company's existing offerings, and the company may lose customers who switch to other brands that continually improve their coffees. But whichever path the company takes, it cannot know for sure what the outcome of other available choices might have been.

Daniel The Great Mental Models, Volume 4, page 63 · December 15, 2024 Save to shelf
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