A note from Daniel

When you're beginning to scale your business (when users or revenue growth are consistently growing), here's a piece of advice: include a paired metric of quality to compensate for possible cheating of the main growth metric. If you incentivize salespeople on the basis of revenue, you also should look at customer feedback, churn rate, and per-customer profit. Ideally, you assess profit rather than revenue.

Daniel The Anthology Of Balaji, page 231 · February 21, 2024 Save to shelf
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