A note from Daniel

Speed bump #2: No support for skill-building If your product is shallow or trivial, it can be tough to create a compelling customer journey. Without character transformation and skill-building, you can't lay out a compelling ascension path. And without that, the journey is a lot less satisfying and much easier to leave. You need to create a system that drives customer value over time.

Daniel Game Thinking · May 19, 2023 Save to shelf
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