A note from Daniel

Here are some tips on how you can own the story: • The message should come from the top. The highest-ranking person available should take control in a forceful way. • Spread the message far and wide. Use whatever megaphone you have. Don't try to sweep it under the rug. • "No comment" is not an option. • Apologize the way a real person would and explain what happened in detail. Honestly be concerned about the fate of your customers--then prove it.

Daniel Rework, page 232 · June 3, 2023 Save to shelf
Notes like this take four seconds in Booksense. Scan the paragraph, it lands on the right page, and comes back for review later. Take your first note

More from readers of Rework

More from Daniel

See their profile

Stop losing the best parts of what you read.

Booksense pushes your highlights back to you for review, so a note from page 174 is still yours a year later. Free on iOS.

Daniel on Booksense 5,999 notes 387 hours of reading