A note from Daniel

researchers found recognition to be most effective when it's frequent, fair and authentic. • Frequent: it should be normal for senior management to offer praise for excellence. Recognition should be an ordinary part of the working culture. • Fair: praise should be on the basis of an individual or team clearly following the rules of the organisation's status game, and thus furthering its mission. It should be obvious to everyone why the praise was offered. The perception of favouritism or scapegoating should be prevented from metastasising. • Authentic: to feel authentic, recognition should be personal, specific and offered in a timely manner. Researchers find that praise for 'minimal action' actually reduces motivation.

Daniel A Story Is A Deal, page 182 · January 20, 2026 Save to shelf
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