A note from Daniel

Triggers Remind You to Do Something Triggers are internal or external events that remind you to do something. Triggers come in four distinct flavors, and often combine and blend together to drive behavior. Customer-centric triggers already exist in your customer's experience. You learn about them through discovery research. • Internal triggers are emotions, urges, or cravings your customer has, suchas hunger, loneliness, excitement, anticipation, curiosity, boredom, etc. • Situational triggers are transitions, rituals, and events that occur regularly. such as waking up, commuting to work, or sitting down for family dinner.

Daniel Game Thinking · May 20, 2023 Save to shelf
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